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Q Regarding cosmetic ingredients?
A We distribute products from internationally renowned brand raw materials, strict quality system, and cutting-edge core technology.
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Q Do our raw materials meet international cosmetic safety standards?
A All raw materials have passed international certification, supporting the provision of MSDS/SDS safety technical specifications and test reports.
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Q How to make payment?
A Accept T/T, L/C, letter of credit and other B2B mainstream payment methods.
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Q How to handle order delays or logistics anomalies?
A Provide real-time logistics tracking, prioritize compensation or batch replacement for abnormal situations.
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Q How are hazardous chemicals transported?
A Packaging according to UN standards, selecting professional hazardous chemical logistics partners, and attaching transportation permit documents.
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Q What is your minimum order quantity(MOQ)?
A The MOQ of conventional raw material is 1kg, which supports flexible splitting.
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Q Can I get a sample?
A Yes, we will provide 20-50g samples for your trial, but shipping cost is covered by your side.
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Q What's your delivery time?
A Usually most of products in stock can be shipped within 3-5 working days after getting the payment.If there was a big order, the delivery time needs to be negotiated.
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Q What documents you provide?
A Usually, we provide commercial invoice, packing list, shipping list, MSDS, COA, TDS, CNAS, REACHetc. Depending on the type of product.
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Q How to obtain the raw material application formula?
A Provide a reference formula library, and the technical team can assist in optimizing the formula ratio.
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Q How to deal with quality problems with raw materials?
A Returns and exchanges can be made within 7 days after receipt, but a third-party testing report is required as evidence. Receipt, but a third-party testing report is required as evidence.
